Reference

Your Agreement with monte77 Starts Here

Q: What happens if I disagree with a decision made under these terms?

You can raise a formal dispute via support@monte77.xyz within 14 days of the decision. Our compliance team reviews submitted evidence and issues a written response within five business days. If unresolved, the matter proceeds under the jurisdiction clause.

Q: How do I request a copy of the data monte77 holds on my account?

Contact support@monte77.xyz with the subject line 'Data Access Request' and include your account ID. We will compile and send your stored data summary within 30 days, in line with standard data-access procedures described in the Privacy section.

These Terms & Conditions govern every action you take on monte77.xyz — from opening your account and depositing via DANA or QRIS to accessing our lobby and requesting…

Account Eligibility RulesDANA, OVO, GoPay, QRIS Deposit TermsWithdrawal Verification PolicyProhibited Conduct ClausesDispute Resolution Process

Explore the Lobby Read FAQ

What These Terms Cover and Why They Apply

monte77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Monte77 operates under jurisdiction-specific conditions, meaning your access and eligibility depend on local law. These terms apply to all accounts registered on monte77.xyz, regardless of the device or payment rail you use — whether that is DANA, OVO, GoPay or QRIS. We update these terms when

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operational rules change; the date at the bottom of this page reflects the current version. Continued use of the platform after a revision constitutes acceptance. If any clause conflicts with your local legal framework, that clause is limited to the extent permitted by local law. You
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remain solely responsible for ensuring that participation where local law permits is confirmed before you proceed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT PATHS

Three Ways to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you believe a decision affecting your account was made in error, our support team is available to clarify. You can reach us 24 hours a day, seven days a week through the channels below. We aim to respond to all terms-related queries within two hours during peak periods.

Team online

Live Chat

Open the live chat widget inside your account dashboard — available 24/7. Quote the specific clause number and your account ID so our team can locate your file without delay.

Email Support

Send a detailed query to [email protected]. Include your registered email address, the clause in question, and any transaction reference. We aim to respond within 24 hours on working days.

Help Centre

Visit monte77.xyz/help for a searchable archive of clauses, account rules and payment policies. Players in Bandung and across Indonesia use this page to verify deposit and withdrawal conditions before contacting support.

POLICY ACCOUNTABILITY

How We Enforce and Apply These Terms

Our compliance team reviews flagged accounts within 48 hours of a reported terms issue. These six pillars describe exactly how monte77 handles data, cookies, account security, retention and change requests — so…

Data Handling

We collect only the personal data required to operate your account — name, email and payment details for DANA, OVO, GoPay or QRIS. Data is encrypted at rest and never sold to third parties under any condition.

Cookie Policy

Cookies on monte77.xyz track session state and login security. Analytics cookies are anonymised before processing. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Two-factor authentication is available for all accounts. If we detect unusual login behaviour — such as a new device or IP address not matching your history — we will request identity verification before granting access.

Data Retention

Account records are retained for a minimum of five years in line with standard financial compliance requirements. You may request a summary of your stored data by contacting [email protected] with your account ID.

Change Requests

To update your registered email, linked payment method — whether DANA, OVO or another rail — or personal details, submit a request through live chat with a copy of your identity document. Changes are processed within 72 hours.

Terms Revision Notice

We notify you of material changes to these terms via email at least seven days before they take effect. Minor operational edits may be applied immediately with a page-level notice posted on monte77.xyz/terms-conditions/.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about the Terms & Conditions at monte77. Each answer references the specific clause area so you can find the full wording on this page or in the Help Centre at monte77.xyz/help.

Yes. All payment rails — including GoPay and QRIS — are subject to the same deposit and withdrawal terms. The payment-specific clauses appear in Section 4 of this page and cover processing times, limits and failed-transaction procedures.

You can raise a formal dispute via [email protected] within 14 days of the decision. Our compliance team reviews submitted evidence and issues a written response within five business days. If unresolved, the matter proceeds under the jurisdiction clause.

Access and eligibility depend on local law. You are responsible for confirming that using monte77.xyz is permitted where local law permits in your region before opening or continuing to use your account. We do not override local legal frameworks.

Contact [email protected] with the subject line 'Data Access Request' and include your account ID. We will compile and send your stored data summary within 30 days, in line with standard data-access procedures described in the Privacy section.

Prohibited conduct includes creating multiple accounts, using automated tools to access the lobby, attempting to reverse or dispute valid transactions via DANA or OVO outside our process, and any activity designed to exploit system errors or pricing anomalies.

We send an email notification to your registered address at least seven days before material changes take effect. The revision date at the bottom of this page is updated each time we publish a new version. Check it periodically to stay current.

Yes. A confirmed breach — such as fraudulent deposits via OVO or providing false identity documents — may result in account suspension while we investigate. We will notify you by email and outline the steps required to resolve the matter.

Your Agreement with monte77 Starts Here

Three Ways to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Enforce and Apply These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Change Requests

Terms Revision Notice

Common Questions About Our Terms & Conditions

01 Do these Terms & Conditions apply to deposits made via GoPay or QRIS?

02 What happens if I disagree with a decision made under these terms?

03 Can I use my account if access depends on local law?

04 How do I request a copy of the data monte77 holds on my account?

05 What conduct is prohibited under these Terms & Conditions?

06 How will I know if these terms have changed?

07 Can monte77 suspend my account for breaching these terms?

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