Reference

Legal Framework for Your monte77 Account

monte77 operates under a clear legal posture designed for the Indonesian market — your account rights, data handling, and access conditions are set out here in plain terms.

Jurisdiction-aware account termsDANA, OVO, GoPay & QRIS coveredData rights explainedAccount security policyContact path for legal requests
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monte77 Legal Framework for Your monte77 Account
JALUR BANTUAN LEGAL

How to Reach Us on Legal Matters

If you have a question about your account rights, a data request, or a dispute related to a transaction via DANA, OVO, GoPay or QRIS, our support team handles legal enquiries through three dedicated channels. Agents covering legal topics are available 07:00–23:00 WIB daily, including from Bandung and across Indonesia. All formal written requests receive a response within 5 business days.

Team online

Live Chat

Reach our legal-support agents directly through the on-site live chat window. Available 07:00–23:00 WIB daily. Ideal for account access questions and identity verification queries.

Email

Send formal legal requests, data deletion notices, or account dispute documents to our legal inbox. We aim to acknowledge receipt within 24 hours and resolve within 5 business days.

In-Account Form

Log in, navigate to Account Settings, then select Legal & Compliance to submit a structured request. This path creates a timestamped ticket so you can track the progress of your enquiry.

KEAMANAN DAN KEPATUHAN DATA

6 Ways We Protect Your Account and Data

From the moment your account is created, monte77 applies layered controls to protect your personal data, transaction history, and login credentials.

Encrypted Data Storage

All personal and financial data is stored using AES-256 encryption. Your DANA, OVO, GoPay and QRIS transaction records are retained for the minimum period required and then deleted per our retention schedule.

Cookie Policy

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve page performance. You can manage cookie preferences from the footer settings panel at any time without affecting account access.

Account Security Controls

Two-factor authentication is available on your account via SMS or authenticator app. We strongly encourage activating this before making any withdrawal via OVO or GoPay to reduce unauthorised-access risk.

Data Retention Timeline

Active account data is held for the lifetime of your account plus 36 months after closure, in line with standard financial-record obligations. You may request an export of your data at any time through Account Settings.

Third-Party Disclosure Rules

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent required to complete your transaction. We do not share data with advertisers or unaffiliated data brokers under any circumstances.

Legal Contact and Change Requests

To correct, delete or export your account data, submit a request via the In-Account Legal Form or email. We aim to complete verified data-change requests within 10 business days of identity confirmation.

Your Legal Questions, Answered Directly

These are the questions we receive most often about account rights, data handling, and legal eligibility on monte77. Each answer is specific to how our platform operates, not a generic policy statement.

Access to monte77 depends on local law. Indonesian residents must verify that participation is permitted in their region before opening an account. We do not override local jurisdictional rules and access may be restricted where local law prohibits it.

Log in and go to Account Settings, then select Legal & Compliance and choose Data Export Request. Alternatively, email our legal inbox. Verified requests are fulfilled within 10 business days and delivered to your registered email address.

Yes. Submit a deletion request via the In-Account Legal Form or by email. We retain certain transaction records for 36 months post-closure to meet financial-record obligations, but all marketing and profile data is removed upon confirmation of identity.

Delays caused by DANA, OVO, GoPay or QRIS network issues fall under those providers' own terms of service. monte77 is not liable for holds or delays imposed by the payment provider. We can provide a transaction reference to help you raise a dispute with your provider.

Active data is retained for 36 months after account closure to meet standard financial compliance requirements. After that period, all remaining data is permanently deleted from our systems. You will receive an email confirmation once the deletion is complete.

Open a ticket via live chat (07:00–23:00 WIB) or use the In-Account Legal Form. Include your transaction ID, the payment method used — DANA, OVO, GoPay or QRIS — and the date. Our team aims to respond within 2 business days.

We update our terms when required by changes in platform operations or applicable regulation. You will receive an in-account notification and an email to your registered address at least 14 days before any material change takes effect.

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