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How monte77 Handles Your Personal Data

Your privacy is a core part of how monte77 operates — every piece of data we collect, from your account registration details to your DANA or OVO deposit…

Account data encrypted at restDANA, OVO, GoPay & QRIS transaction records securedData deletion requests honoured within 30 daysNo data sold to third partiesLive support available 24/7 for privacy queries
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monte77 How monte77 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to correct account information, or need to submit a formal deletion request, our support team is reachable around the clock. We aim to acknowledge all privacy-related messages within 2 hours and resolve data access or correction requests within 7 business days. Deletion requests are completed within 30 days of verification.

Team online

Live Chat — 24/7

Open the chat widget inside your account dashboard any time of day or night. Identify your request as a privacy query and our agent will escalate it to the data team within the same session.

Email Support

Send a detailed privacy request to our support email address. Include your registered account username and the specific data point you are asking about. We respond within 2 business hours on weekdays.

Account Settings Path

Navigate to Account › Privacy › Data Request inside your monte77 dashboard to submit a structured data access or correction form directly — no email required, confirmation sent instantly.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Privacy protection at monte77 runs across every layer of the account lifecycle — from the moment you register to the point you request deletion.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3. This covers login credentials, payment confirmations from DANA or GoPay, and any personal details you update in your account profile.

Cookie Controls

We use session cookies for authentication and analytics cookies to understand how you move through the lobby. You can adjust cookie preferences via the Cookie Settings panel, accessible from the footer of every page without logging in.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction data is stored in an isolated payment ledger, separate from your profile data. Our customer support agents see only masked transaction references — never full wallet or account numbers.

Account Security Alerts

When a login is detected from a new device or IP address, monte77 sends an immediate email alert to your registered address. You can then confirm or flag the session as unauthorised directly from that email.

Data Retention Schedule

Active account data is retained for the duration your account remains open. Closed account data is archived for the period required by applicable financial rules, then permanently deleted. You can request a retention schedule copy via live chat.

Third-Party Data Sharing

We share data only with the payment processors required to complete your QRIS or OVO transaction, and with identity verification partners where local law permits. We do not sell, rent or trade your data to any marketing or advertising entity.

Your Privacy Questions Answered

The questions below cover the privacy topics we hear most often from people managing their monte77 accounts in Indonesia — from what gets stored when you pay via DANA to how long we keep your login history and how to erase your data for good.

We collect your name, email address, phone number, and date of birth at registration. Once you make a deposit, we also record the payment method reference — for example, your DANA transaction ID or QRIS scan token — but never your full wallet credentials or passwords.

We share data only with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with identity verification providers where local law permits. No data is sold or transferred to advertising networks under any circumstances.

Go to Account › Privacy › Data Request in your dashboard and select 'Request Data Export'. We will prepare a downloadable summary of your profile and transaction history and deliver it to your registered email within 7 business days.

Yes. Submit a deletion request through Account › Privacy › Data Request or contact us via live chat at any hour. After identity verification, we complete deletion within 30 days. Note that transaction records required by financial regulations may be archived for the mandatory retention period before deletion.

Payment references from DANA, OVO, GoPay and QRIS are stored in an isolated ledger encrypted at rest. Support agents see only masked references. Full wallet credentials are never stored on our servers at any point in the transaction flow.

We use authentication cookies (essential, cannot be turned off) and analytics cookies that track lobby navigation to improve page performance. You can turn analytics cookies off in the Cookie Settings panel in the page footer without affecting your ability to log in or deposit.

Reach our data team via live chat (24/7) or email support, describing the specific concern. We acknowledge all privacy breach reports within 2 hours and commit to a written response with findings within 5 business days of receiving your full details.

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